Effective Date: 1 May 2026   |   Version 1.0   |   Governing Law: Victoria, Australia

 

PLEASE READ THESE TERMS CAREFULLY. By accessing or using the OC Support website at www.ocsupport.com.au (Website), you agree to be bound by these Terms & Conditions (Terms). If you do not agree to these Terms, please do not use the Website. These Terms govern your use of the Website only. Separate terms apply to any management services agreement entered into with OC Support Pty Ltd.

 

1. Definitions

In these Terms, the following words have the meanings set out below:

 

ACL	The Australian Consumer Law, being Schedule 2 to the Competition and Consumer Act 2010 (Cth).

 

Content

All text, graphics, images, logos, photographs, audio, video, data, and other material published on or accessible through the Website.

 

Intellectual Property Rights

All present and future rights conferred by statute, common law or equity in or in relation to copyright, trade marks, designs, patents, domain names, confidential information, and all other intellectual property rights.

 

OC Support / we / us / our

OC Support Pty Ltd (ABN 71 694 729 023), a company incorporated in Victoria, Australia, with its registered office at 49 Watts Street, Box Hill VIC 3128.

 

Services

The Owners Corporation management services described on the Website, including financial management, maintenance coordination, meeting administration, compliance and governance, dispute resolution, and administrative services.

 

User / you / your

Any person who accesses or uses the Website, including visitors, prospective clients, committee members, lot owners, and contractors.

 

Website

The website operated by OC Support at www.ocsupport.com.au, including all pages, subdomains, and linked content hosted by OC Support.

 

2. Acceptance of Terms

By accessing, browsing, or otherwise using the Website, you acknowledge that you have read, understood, and agree to be legally bound by these Terms and our Privacy Policy (accessible at www.ocsupport.com.au/privacy-policy), which is incorporated into these Terms by reference.

If you access the Website on behalf of a corporation, partnership, owners corporation, or other entity, you warrant that you have authority to bind that entity to these Terms, and that your acceptance constitutes the entity’s acceptance.

OC Support reserves the right to amend these Terms at any time. Amended Terms will be posted on the Website with an updated effective date. Your continued use of the Website after publication of amendments constitutes acceptance of the amended Terms. We encourage you to review these Terms periodically.

 

3. Nature of the Website and Information Provided

The Website is an informational and marketing platform operated by OC Support to describe our Owners Corporation management services, provide general information about strata management in Victoria, and facilitate enquiries from prospective and existing clients.

The Content on the Website is provided for general informational purposes only. It does not constitute legal advice, financial advice, property advice, or any other form of professional advice. You should not rely on any Content on the Website as a substitute for obtaining independent legal, financial, or professional advice specific to your circumstances.

While we take reasonable steps to ensure the accuracy and currency of the Content, we do not guarantee that all information on the Website is complete, accurate, up-to-date, or free from errors. Victorian strata legislation and regulatory requirements change over time, and Content may not reflect the most recent amendments.

Any enquiry submitted through the Website contact form does not create a management agreement, retainer, or other contractual relationship between you and OC Support. A formal management services agreement, executed in writing by both parties, is required before any management services will commence.

 

4. Permitted and Prohibited Use

4.1 Permitted Use

You may access and use the Website for lawful purposes, including to:

• Obtain information about OC Support’s services and areas of operation
• Submit a genuine enquiry through the contact form
• Download or print Content for your personal, non-commercial reference
• Share links to publicly accessible pages of the Website

4.2 Prohibited Use

You must not use the Website in any way that:

• Violates any applicable law or regulation, including the ACL, the Privacy Act 1988 (Cth), the Spam Act 2003 (Cth), or any Victorian legislation
• Infringes the Intellectual Property Rights or other rights of OC Support or any third party
• Involves the transmission of unsolicited commercial electronic messages or spam
• Involves scraping, crawling, harvesting, or otherwise systematically collecting data or Content from the Website without prior written consent
• Introduces or attempts to introduce malicious code, viruses, malware, or any other harmful software or technology
• Attempts to gain unauthorised access to any part of the Website, its servers, or related systems
• Impersonates OC Support, its employees, or any other person or entity
• Is false, misleading, deceptive, or likely to deceive in contravention of the ACL
• Interferes with the proper operation or performance of the Website
• Is defamatory, harassing, offensive, or harmful to any person

OC Support reserves the right to restrict, suspend, or terminate your access to the Website without notice if we reasonably believe you have breached any of these Terms.

 

5. Contact Form and Enquiries

The Website provides a contact form through which you may submit enquiries to OC Support. By submitting an enquiry, you:

• Represent that all information provided is accurate, complete, and not misleading
• Consent to OC Support using your personal information to respond to your enquiry, in accordance with our Privacy Policy
• Acknowledge that OC Support is not obliged to respond to any enquiry and that a response does not create a contractual relationship
• Agree not to submit enquiries that are abusive, defamatory, fraudulent, or otherwise in breach of these Terms

OC Support will handle personal information submitted through the contact form in accordance with our Privacy Policy and the Privacy Act 1988 (Cth). Please refer to our Privacy Policy for full details of how we collect, use, and disclose personal information.

 

6. Intellectual Property

6.1 Ownership

All Intellectual Property Rights in the Website and its Content are owned by or licensed to OC Support. This includes, without limitation:

• The OC Support name, logo, and branding
• All text, descriptions, and written content on the Website
• All photographs, illustrations, and graphic elements
• The Website’s design, layout, and underlying code

6.2 Permitted Use of Content

Subject to these Terms, OC Support grants you a limited, non-exclusive, non-transferable, revocable licence to access and view the Content on the Website for your personal, non-commercial purposes only.

You must not, without our prior written consent:

• Copy, reproduce, republish, or redistribute any Content
• Modify, adapt, translate, or create derivative works from any Content
• Use any Content for commercial purposes
• Remove or alter any copyright, trade mark, or other proprietary notice from Content
• Use any OC Support trade marks, logos, or branding in any manner that may cause confusion or that implies endorsement or affiliation without our written consent

6.3 Your Content

If you submit any content to OC Support through the Website (including enquiry form submissions, feedback, or other communications), you grant OC Support a non-exclusive, royalty-free licence to use, store, and process that content for the purpose of responding to your enquiry and for our internal business purposes, consistent with our Privacy Policy.

 

7. Third-Party Links and Content

The Website may contain hyperlinks to third-party websites, including websites of regulatory bodies, government agencies, industry associations, or service providers. These links are provided for your convenience only.

OC Support does not control, endorse, or accept responsibility for the content, accuracy, privacy practices, or availability of any third-party website. Accessing a linked third-party website is entirely at your own risk, and you should review the terms and conditions and privacy policy of any third-party site before providing personal information or relying on its content.

OC Support is not responsible for and expressly disclaims all liability in relation to any content, goods, or services available through third-party websites.

 

8. Disclaimers

8.1 No Warranty as to Accuracy

To the maximum extent permitted by law, OC Support makes no representation or warranty, express or implied, about the accuracy, completeness, reliability, suitability, or availability of the Website or any Content. The Website and its Content are provided on an ‘as is’ and ‘as available’ basis.

8.2 No Professional Advice

Nothing on the Website constitutes legal, financial, property, or other professional advice. OC Support is a registered Owners Corporation manager; however, the Content on the Website is general information only. You must obtain independent professional advice before making any decision based on information obtained from the Website.

8.3 No Guarantee of Availability

OC Support does not warrant that the Website will be available at all times, free from interruptions, errors, or defects, or that any defects will be corrected. We may suspend, restrict, or discontinue the Website or any part of it at any time without notice.

8.4 Virus and Security

OC Support takes reasonable steps to maintain the security of the Website; however, we do not warrant that the Website is free from viruses, malware, or other harmful code. You are responsible for implementing appropriate security measures on your own device and network.

 

9. Limitation of Liability

9.1 Consumer Guarantees

Nothing in these Terms excludes, restricts, or modifies any right or remedy you may have under the ACL or any other applicable law that cannot be excluded, restricted, or modified by agreement. In particular, the ACL provides consumers with non-excludable guarantees in relation to the supply of services, including guarantees that services will be rendered with due care and skill, be fit for any disclosed purpose, and be delivered within a reasonable time. These Terms do not affect those rights.

9.2 Exclusion of Liability

Subject to clause 9.1, and to the maximum extent permitted by law, OC Support (and its officers, employees, agents, and contractors) excludes all liability to you or any third party for any loss, damage, costs, or expenses (whether direct, indirect, consequential, special, or incidental) arising from or in connection with:

• Your access to or use of, or inability to access or use, the Website
• Any reliance on Content or information obtained through the Website
• Any unauthorised access to or alteration of your data or communications
• The conduct of any third party in connection with the Website
• Any inaccuracy, error, or omission in the Content
• Any interruption, suspension, or cessation of the Website

9.3 Limitation

Where OC Support’s liability to you cannot be fully excluded under the ACL or other applicable law, our liability to you is limited, at our option, to:

• In the case of services: the re-supply of the relevant services, or the payment of the cost of having the relevant services re-supplied
• In the case of goods: the replacement or repair of the goods, or the payment of the cost of replacement or repair

To the extent permitted by law, OC Support will not be liable for any indirect, incidental, special, punitive, or consequential loss or damage, including loss of profits, loss of revenue, loss of data, or loss of goodwill, however caused.

 

10. Compliance with Australian Consumer Law

OC Support conducts its business in compliance with the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)). In the event that any services provided by OC Support do not meet the consumer guarantees under the ACL, you may be entitled to a remedy, which may include:

• Re-performance of the relevant service
• A refund of fees paid for the non-conforming service (where re-performance is not possible or not accepted)
• Compensation for reasonably foreseeable loss caused by a failure to comply with a consumer guarantee

OC Support does not apply any blanket ‘no refund’ policy. Our obligations under the ACL are non-excludable and are not affected by any other term in these Terms. To seek a remedy under the ACL, please contact us using the details in clause 15.

For information about your rights under the ACL, please visit the Australian Competition and Consumer Commission (ACCC) at www.accc.gov.au or Consumer Affairs Victoria at www.consumer.vic.gov.au.

 

11. Privacy

OC Support is committed to protecting your personal information. Our collection, use, disclosure, and storage of personal information is governed by our Privacy Policy, which is available at www.ocsupport.com.au/privacy-policy and is incorporated into these Terms by reference.

By using the Website and submitting information through the contact form or other means, you consent to the collection and handling of your personal information in accordance with our Privacy Policy and the Privacy Act 1988 (Cth).

OC Support operates in compliance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) and, where applicable, the Information Privacy Principles (IPPs) under the Privacy and Data Protection Act 2014 (Vic).

 

12. Electronic Transactions and Communications

Use of the Website and submission of enquiries through the Website constitutes electronic communication and transacting in accordance with the Electronic Transactions (Victoria) Act 2000 (Vic) and the Electronic Transactions Act 1999 (Cth). By using the Website, you consent to receiving electronic communications from OC Support in response to your enquiries.

You agree not to send any commercial electronic messages to OC Support in contravention of the Spam Act 2003 (Cth).

 

13. Indemnity

To the extent permitted by law, you agree to indemnify, defend, and hold harmless OC Support and its officers, employees, agents, and contractors from and against any claims, liabilities, losses, costs, and expenses (including reasonable legal fees) arising from or in connection with:

• Your breach of these Terms
• Your use of the Website in a manner not authorised by these Terms
• Any content or information you submit through the Website that is false, misleading, defamatory, or infringes the rights of any third party
• Your violation of any applicable law or regulation

 

14. Governing Law and Dispute Resolution

14.1 Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Victoria, Australia. You irrevocably submit to the non-exclusive jurisdiction of the courts of Victoria (and any courts of appeal from them) for the resolution of any dispute arising from or in connection with these Terms or the Website.

14.2 Dispute Resolution

Before commencing formal legal proceedings, you agree to notify OC Support in writing of any dispute and allow us 20 business days to attempt to resolve the dispute through good faith negotiation.

If the dispute is not resolved by negotiation, either party may refer the matter to mediation through the Resolution Institute of Australia or a mediator agreed by the parties. The cost of mediation will be shared equally unless otherwise agreed.

Nothing in this clause prevents either party from seeking urgent interlocutory or injunctive relief from a court.

14.3 Consumer Disputes

If you are a consumer under the ACL, you may also be entitled to refer disputes to Consumer Affairs Victoria at www.consumer.vic.gov.au or the Australian Competition and Consumer Commission at www.accc.gov.au.

 

15. General Provisions

15.1 Entire Agreement

These Terms, together with the Privacy Policy, constitute the entire agreement between you and OC Support in relation to your use of the Website and supersede any prior agreements, representations, or understandings. They do not apply to, or in any way limit, any separately executed management services agreement.

15.2 Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be severed from these Terms without affecting the validity and enforceability of the remaining provisions.

15.3 Waiver

A failure or delay by OC Support to exercise any right under these Terms does not constitute a waiver of that right. A waiver by OC Support of any breach does not constitute a waiver of any subsequent breach.

15.4 Assignment

OC Support may assign or transfer its rights or obligations under these Terms without your consent. You may not assign or transfer your rights or obligations under these Terms without OC Support’s prior written consent.

15.5 Force Majeure

OC Support will not be liable for any failure or delay in performance under these Terms caused by circumstances beyond our reasonable control, including acts of God, natural disasters, governmental action, industrial disputes, or disruptions to telecommunications or the internet.

15.6 Relationship of Parties

These Terms do not create, and must not be construed as creating, a partnership, joint venture, agency, or employment relationship between you and OC Support. You have no authority to bind OC Support.

 

16. Contact Us

For any questions, complaints, or notices in relation to these Terms, please contact OC Support at:

 

OC Support Pty Ltd
 49 Watts Street, Box Hill VIC 3128
 Email: ocm@ocsupport.com.au
 Phone: (03) 9899 9526
 Website: www.ocsupport.com.au

These Terms & Conditions were prepared by OC Support Pty Ltd for use in connection with the operation of its website and Owners Corporation management business in Victoria, Australia.

This document does not constitute legal advice. OC Support recommends that a qualified lawyer review these Terms periodically and before any material change to services or applicable law.